Privacy Policy

1. What AttuneArc Is

AttuneArc is a relationship practice app designed to support self-reflection, emotional regulation, relationship clarity, and ongoing chapter-based practice through features such as Emotion Check, Journal, guided practices, recommendations, Insights, and Arc.

AttuneArc is not therapy, medical care, mental health treatment, crisis response, or emergency services. If you are in immediate danger or experiencing a crisis, call emergency services or contact a local crisis hotline right away.

2. Information We Collect

We may collect the following categories of information.

A. Account and Profile Information

• Email address
• Authentication identifiers from our authentication provider
• Display name and account preferences
• Date of birth and age-verification status
• Minor acknowledgment status for users ages 13 to 17
• Optional relationship profile information you choose to provide

B. Relationship, Practice, and Reflection Data

• Emotion Check responses and emotional state analyses
• Journal entries and related reflections
• Guided practice responses and session history
• Weekly Check-In and Arc Check-In responses
• Arc enrollment data, chapter labels, phase/state, and related metadata
• Notes, reflections, and other content you choose to enter
• Partner-related information if you use partner connection features

Because AttuneArc is designed for emotionally sensitive relationship contexts, some of this information may be sensitive in nature.

C. Product Usage and Analytics Data

• First-party product analytics events, such as onboarding steps, recommendation views, practice starts and completions, Arc enrollment, and check-in activity
• Event metadata such as timestamps, platform, surface, tool identifiers, and structured event properties
• Progress milestones, trajectory history, reminder preferences, and session completion data

D. Device, Technical, and Notification Data

• Device and app information needed to operate the service
• Mobile push notification device tokens
• Notification preferences
• Locally scheduled reminder identifiers stored on your device where applicable
• Technical diagnostics and error data

E. Billing and Subscription Data

• Subscription tier and status
• Checkout and billing portal activity
• Billing identifiers and subscription metadata from our payment processor

We do not store full payment card numbers on our own servers.

F. Feedback and Support Data

• Bug reports
• Support requests
• Product feedback you submit

G. AI-Generated and Derived Data

• Recommendation outputs
• Insight summaries
• AI-generated reflections, summaries, or chapter-related outputs
• Memory/context data used to support continuity and personalization

3. How We Use Information

We use information we collect to:

• Create and manage your account
• Verify age eligibility
• Provide the core AttuneArc experience
• Personalize recommendations, practices, and ongoing chapter support
• Operate Emotion Check, Journal, Practices, Arc, Insights, reminders, and related features
• Generate AI-assisted outputs
• Process subscriptions and billing
• Deliver reminders and notifications you enable
• Respond to bug reports, support requests, and feedback
• Improve reliability, product quality, and safety
• Detect abuse, enforce our Terms of Use, and protect the service

4. AI and Automated Processing

Some AttuneArc features use AI and automated processing to generate recommendations, summaries, prompts, insight text, transcription, and other assistive outputs.

These outputs are intended to support self-reflection and practice. They are not diagnoses, medical opinions, therapeutic advice, legal advice, or guaranteed conclusions. AI-generated outputs may be incomplete, wrong, or not appropriate for your situation.

5. Analytics, Diagnostics, and Session Replay

AttuneArc uses a combination of:

• First-party product analytics stored in our own systems
• Sentry for crash reporting, performance monitoring, and diagnostics
• Sentry Session Replay on sampled web sessions and on certain errors

Sentry Replay may capture limited information about how the web app was used during a sampled or error session so we can diagnose bugs and reliability problems. By using the web app, you acknowledge this diagnostic capture as described in this Privacy Policy. We do not use third-party advertising analytics or ad networks based on the current product implementation.

6. When We Share Information

We may share information with service providers that help us operate AttuneArc. Based on the current product, these may include:

• Supabase for authentication, database, and backend infrastructure
• Anthropic for AI-assisted features
• OpenAI for features such as transcription and text-to-speech where enabled
• Stripe for payments and subscription billing where enabled
• Resend for email delivery where enabled
• Sentry for crash reporting, monitoring, and replay/diagnostics
• Discord for internal bug-report delivery if the in-app bug report webhook is enabled
• Hosting and infrastructure providers used to run the web, backend, and mobile services

We may also disclose information:

• If required by law
• To protect rights, safety, security, or the integrity of the service
• In connection with a merger, financing, acquisition, reorganization, or sale of assets

We do not sell personal information in the ordinary meaning of that term.

7. Notifications and Reminders

If you enable reminders or notifications:

• We may store push tokens needed to deliver mobile notifications
• We may store reminder preferences, such as whether a reminder is enabled and the selected reminder time
• Some reminders may be scheduled locally on your device

You can disable notifications in your device settings. Some reminder settings may also be managed inside the app.

8. Billing and Payments

If paid plans are offered and you subscribe to one:

• Billing is handled by Stripe or another payment processor we designate
• We receive subscription metadata such as plan, status, renewal state, and processor identifiers
• We use this information to manage access, support billing, and handle account questions

9. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the service
• Maintain your account
• Support continuity across your use of AttuneArc
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain security and product integrity

If you request account deletion, we will seek to delete or de-identify your information within a reasonable period, subject to legal, operational, backup, fraud-prevention, security, and similar requirements.

Some technical logs, backups, or cached data may persist temporarily before being removed in the ordinary course.

10. Your Choices

Depending on where you live, you may have rights to:

• Access certain personal information
• Correct certain personal information
• Request deletion of your information
• Turn off notifications and reminders
• Contact us with privacy concerns or questions

AttuneArc currently also offers an in-app "reset all data" flow that clears user-generated content while keeping the account active. That is different from deleting the account itself.

To make a privacy, access, or deletion request, contact:

• privacy@attunearc.com

We may need to verify your identity before processing certain requests.

11. California Privacy Notice

If you are a California resident, you may have rights under California privacy laws, including rights to know, correct, or delete certain personal information, subject to exceptions.

The categories of information we collect are described above and may include:

• Identifiers and contact information
• Profile and relationship information
• Reflective and emotional content
• Product usage data
• Device and technical data
• Billing metadata
• Support and feedback data
• Derived insights and AI-generated outputs

To exercise applicable rights, contact:

• privacy@attunearc.com

12. Children and Age Restrictions

AttuneArc is not available to children under 13.

Users ages 13 to 17 may use the service only if they complete the current minor acknowledgment flow. The current product experience asks those users to confirm that a parent or guardian is aware of their use. If this policy changes, AttuneArc will update this Privacy Policy and the product experience to match.

13. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

14. International Use

If you access AttuneArc from outside the jurisdiction where it is operated, your information may be transferred to and processed in jurisdictions where privacy laws may differ from those in your location.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may revise the effective date and provide additional notice where appropriate.

16. Contact